Competency Details ( Debt Collection and Management )

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Competencies

Jadarat Dictionary

Debt Collection and Management

Efficiency Technical Competency

To correctly identify bad debts, negotiate with customers and determine means of recovery using actions in line with relevant credit policy. It also includes evaluation of past debt collection activities and developing recommendations on future debt collection activities.

Jadarat Code: T062

Level 1

Demonstrates a basic understanding of debt collection processes, regulations, and policies. Assists in reviewing customer accounts to identify overdue payments. Learns negotiation techniques and gains exposure to tools and systems used in debt management under supervision.

Level 2

Supports debt collection efforts by liaising with clients and ensuring compliance with protocols. Verifies account details, prepares reminders for overdue payments, and gathers necessary documentation. Assists in evaluating past debt collection activities and provides suggestions for improving recovery outcomes.

Level 3

Independently manages debt collection processes, negotiating with customers to ensure prompt recovery of overdue payments. Analyzes delinquent accounts and develops tailored recovery plans while ensuring adherence to legal and organizational guidelines. Evaluates the effectiveness of collection strategies and implements improvements.

Level 4

Leads the development and optimization of debt collection strategies across departments. Coordinates with legal, finance, and customer service teams to enhance recovery rates. Establishes frameworks for managing high-risk accounts and resolving disputes effectively. Mentors team members in best practices for debt recovery.

Level 5

Shapes the organization’s approach to debt management by designing innovative recovery practices and minimizing defaults. Develops strategies to assess and mitigate credit risks. Positions the organization as an industry leader in ethical and efficient debt collection while ensuring compliance with global standards.