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The Conflict Resolution Program opens new horizons for understanding disagreements and handling them with awareness and professionalism. Enhance your ability to manage challenging situations and create a more cooperative and balanced environment.
This training program aims to equip participants with the knowledge and skills needed to understand and effectively manage conflicts by enhancing awareness of influencing behaviors, developing communication skills, and adopting practical strategies for conflict resolution. The program empowers individuals to turn conflicts into opportunities for understanding and to build more positive and stable relationships in both workplace and life settings.
Insurance
Human Resources and Training
Not Exist
Digital Training
Introduction
Objectives
What is Conflict?
Assumptions about Conflict
Types of Conflict
Approaches to Handling Conflict
The Five Stages of Conflict
The Development of the Conflict Process
Outcomes of Conflict
Strategies for Managing Conflict
Activity 1
Activity 2
Introduction
Objectives
Spontaneous and Reflective Behaviors
The Johari Window Model
Emotional Intelligence in Conflict Management
Managing Emotions
Activity
Introduction
Objectives
Preparing for Conflict
The Communication Chain
Barriers to Effective Communication
Overcoming Communication Barriers
Activity
Introduction
Objectives
Reading Signals in Conflict Situations
Expressing Signals
Basics of Body Language in Conflict
Effective Listening Skills for Conflict Management
Tips for Effective Listening in Conflict
Activity
Introduction
Objectives
Asking Questions for Conflict Resolution
Paraphrasing in Conflict Resolution
Probing Techniques
Activity
Introduction
Objectives
The Conflict/Opportunity Test
Conflict Conceptualization
Conflict Resolution Steps
Practical Training Steps
Conflict Resolution Strategy
Conflict Resolution Techniques
Conflict Resolution Criteria
Training through Conflict
Unit One: The Nature of Conflict
12
0
Unit Two: How Behavior Influences Conflict
7
Unit Three: Effective Communication and Barriers to It
7
Unit Four: Communication Skills for Conflict Resolution
8
Unit Five: Conflict Resolution Skills
6
Unit Six: Conflict Resolution: From Concept to Practice
10
Learning Objective
