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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training
Definition of “Customer Service”
Foundations of Customer Service
Attitude towards Customer
What does the Customer want?
Online Training
Definition of Customer Experience (CX)
Customer Experience Vs Customer Service
Importance of Customer Experience
The Customer Journey
How to Make a Great Customer Experience
Online Training
Definition of Communication
Communication Goals
Listening (Active Listening)
Barriers of Effective Communication
Online Training
How to Improve Customer Satisfaction?
Customer Loyalty
Understanding Basic Human Emotions
Legal Background: Insurance Market Code of Conduct Regulation
Understand the concept of customer service and its main foundations to make sure the needs of the customer are well identified and met.
Learn key customer service skills so that he can communicate and deal with them professionally.
Measure and analyze the customer experience in order to provide a unique, great experience for the customer.
Identify optimal mechanisms for addressing customer complaints so as to gain their satisfaction and loyalty.
Be aware of the different personalities of customers in order to determine the right way to deal with each of them.
Gain a better understanding of the legal context that governs insurance client relationships; to avoid breaching.
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